Stichworte customer relationships

Stichworte: customer relationships

Which of the following represents an application control for a customer sale?

Which of the following represents an application control for a customer sale?

Which two actions must you take to mark an expense as billable to a customer?

Which two actions must you take to mark an expense as billable to a customer?

Perceived value refers to the gap between actual needs and satisfied needs of a customer.

Perceived value refers to the gap between actual needs and satisfied needs of a customer.

Which of the following statements best defines customer satisfaction quizlet?

Which of the following statements best defines customer satisfaction quizlet?

Which theory says that each of us is born with a fundamental drive to seek form maintain and protect strong social relationships?

Which theory says that each of us is born with a fundamental drive to seek form maintain and protect strong social relationships?

Which document is used to record the items and quantities ordered by a customer?

Which document is used to record the items and quantities ordered by a customer?

Is the shape size or physical structure can be used to differentiate a product?

Is the shape size or physical structure can be used to differentiate a product?

What is the tree that shows evolutionary relationships among different species?

What is the tree that shows evolutionary relationships among different species?

Which of the following types of system would you use to manage relationship with your customers?

Which of the following types of system would you use to manage relationship with your customers?

Connects two tables together by their common field in the relationships window.

Connects two tables together by their common field in the relationships window.

Which of the following statements is true of global product division structure?

Which of the following statements is true of global product division structure?

Which of the following is the most effective way to build trust with customers?

Which of the following is the most effective way to build trust with customers?

Which of the following is the best way to tell a customer that the product they want will not be available until next month?

Which of the following is the best way to tell a customer that the product they want will not be available until next month?

You ring up an item for a customer and they say the clearance sticker showed a lower price ross

You ring up an item for a customer and they say the clearance sticker showed a lower price ross

Different supplemental technology tools required in providing excellent services

Different supplemental technology tools required in providing excellent services

Is a measure of how well a product or service experience meets customer expectations?

Is a measure of how well a product or service experience meets customer expectations?

A customer needs to run a mysql database that easily scales. which aws service should they use?

A customer needs to run a mysql database that easily scales. which aws service should they use?

Which of the following is/are suggestion(s) for building good coworker relationships?

Which of the following is/are suggestion(s) for building good coworker relationships?

________ refers to the individuals who build and maintain relationships with customers.

________ refers to the individuals who build and maintain relationships with customers.

How can Manager ensure that the staff continues to provide quality service to customers?

How can Manager ensure that the staff continues to provide quality service to customers?

Which customer service attitude requires accepting mistakes helping the customer

Which customer service attitude requires accepting mistakes helping the customer

Which of the following best describes why evaluating dual relationships is a major concern?

Which of the following best describes why evaluating dual relationships is a major concern?

A broker-dealer is permitted to accept payment for a new issue from a new customer when the

A broker-dealer is permitted to accept payment for a new issue from a new customer when the

A customer buys 100 shares of XYZ at $51 and buys 1 XYZ Jan 50 Put @ $5 the position is

A customer buys 100 shares of XYZ at $51 and buys 1 XYZ Jan 50 Put @ $5 the position is

When a customer service problem requires an apology, a salesperson should most likely

When a customer service problem requires an apology, a salesperson should most likely

Customer value propositions should be specific with respect to tangible outcomes.

Customer value propositions should be specific with respect to tangible outcomes.

Chris works as a customer service representative her job is in the sector of the economy

Chris works as a customer service representative her job is in the sector of the economy

What is the process of grouping potential customers into homogeneous groups called?

What is the process of grouping potential customers into homogeneous groups called?

Which of the following design processes refers to the identification of subsystems and their relationships?

Which of the following design processes refers to the identification of subsystems and their relationships?

Which of the following terms describes the phenomenon of variability magnification as one moves upstream in the supply chain from customer to producer?

Which of the following terms describes the phenomenon of variability magnification as one moves upstream in the supply chain from customer to producer?

Which characteristic describes the phase relationships in a traditional life cycle?

Which characteristic describes the phase relationships in a traditional life cycle?

Level of customer contact in which the customer is part of the system during service delivery.

Level of customer contact in which the customer is part of the system during service delivery.

According to research on intergenerational relationships in which of the following

According to research on intergenerational relationships in which of the following

Why are peer relationships different from all other forms of relationships in childhood quizlet?

Why are peer relationships different from all other forms of relationships in childhood quizlet?

What refers to average revenue generated per customer over a certain period of time?

What refers to average revenue generated per customer over a certain period of time?

Which data type would be best suited to a field that lists customer email addresses

Which data type would be best suited to a field that lists customer email addresses

Which of the following statements about social relationships in adolescence is true?

Which of the following statements about social relationships in adolescence is true?

In what 3 ways can a payments link be delivered to a customer in QuickBooks online?

In what 3 ways can a payments link be delivered to a customer in QuickBooks online?

The concept of leadership as a partnership concerns legal aspects of relationships.

The concept of leadership as a partnership concerns legal aspects of relationships.

What research is designed to discover causal relationships between various factors?

What research is designed to discover causal relationships between various factors?

Customer service is best represented by which of the following statements? customer service

Customer service is best represented by which of the following statements? customer service

All of the following are common types of agency relationships that exist except which?

All of the following are common types of agency relationships that exist except which?

Biological relationships and religious affiliations are examples of ascribed status.

Biological relationships and religious affiliations are examples of ascribed status.

Which customer service attitude requires accepting mistakes helping the customer ces

Which customer service attitude requires accepting mistakes helping the customer ces

The customer is the receiver of a product or service as a result of an organizational process.

The customer is the receiver of a product or service as a result of an organizational process.

Which of the following is used to automate the analysis of customer information and how they might be influenced by marketers?

Which of the following is used to automate the analysis of customer information and how they might be influenced by marketers?

Which of the following activities can be used to build relationships within the core project team?

Which of the following activities can be used to build relationships within the core project team?

What involves direct communication between the forms Representatives and the customer?

What involves direct communication between the forms Representatives and the customer?

Which of the following statements regarding a customer margin account is false Quizlet

Which of the following statements regarding a customer margin account is false Quizlet

How can managers improve a firms customer value proposition and enhance differentiation?

How can managers improve a firms customer value proposition and enhance differentiation?

Active engagement in a broad range of social relationships, activities, and roles is called

Active engagement in a broad range of social relationships, activities, and roles is called

Which behavior strengthens social relationships and indicates submission or reassurance in primate species?

Which behavior strengthens social relationships and indicates submission or reassurance in primate species?

Which type of purchase decision is the most likely to result in post purchase dissonance?

Which type of purchase decision is the most likely to result in post purchase dissonance?

What are two capabilities of the Internet that promote and sustain customer relationships?

What are two capabilities of the Internet that promote and sustain customer relationships?

Which of the following attachment styles is characterized by more satisfaction and close relationships?

Which of the following attachment styles is characterized by more satisfaction and close relationships?

Attached adults have positive views of relationships and find it easy to get close to others.

Attached adults have positive views of relationships and find it easy to get close to others.

What is it called when a business serves two or more well defined market segments and develops a distinct marketing mix for each segment?

What is it called when a business serves two or more well defined market segments and develops a distinct marketing mix for each segment?

Which research strategy is not concerned with examining key relationships between variables?

Which research strategy is not concerned with examining key relationships between variables?

Which of the following types of inventory management systems is used to manage customer demand items?

Which of the following types of inventory management systems is used to manage customer demand items?

Which term is used to describe the companies that have low customer contact and are capital intensive yet they provide a service?

Which term is used to describe the companies that have low customer contact and are capital intensive yet they provide a service?

If the average time between customer arrivals is 10.00 minutes what is the hourly arrival rate

If the average time between customer arrivals is 10.00 minutes what is the hourly arrival rate

Are service operations with a high degree of customer contact more difficult or less difficult to control than those with a low degree of customer contact?

Are service operations with a high degree of customer contact more difficult or less difficult to control than those with a low degree of customer contact?

What channel structure is it where the product goes directly from the producer to the final customer?

What channel structure is it where the product goes directly from the producer to the final customer?

The authors of your textbook report that the various in law relationships are more likely to be

The authors of your textbook report that the various in law relationships are more likely to be

What kind of group is a larger more specialized grouping in which the members engage in more impersonal goal oriented relationships for a limited period of time?

What kind of group is a larger more specialized grouping in which the members engage in more impersonal goal oriented relationships for a limited period of time?

What is the process by which people act toward or respond to other people and is the foundation for all relationships and groups in society?

What is the process by which people act toward or respond to other people and is the foundation for all relationships and groups in society?

Demographic segmentation behavior segmentation psychographic segmentation geographic segmentation

Demographic segmentation behavior segmentation psychographic segmentation geographic segmentation

Describe the approach you would use to build relationships with key external stakeholders.

Describe the approach you would use to build relationships with key external stakeholders.

Gainsharing plans are designed to increase employee job satisfaction and improve customer awareness.

Gainsharing plans are designed to increase employee job satisfaction and improve customer awareness.

When managers organize divisions based solely on the type of customer they focus on they adopt a ___ structure?

When managers organize divisions based solely on the type of customer they focus on they adopt a ___ structure?

When managers organize divisions based solely on the type of customer they focus on they adopt a

When managers organize divisions based solely on the type of customer they focus on they adopt a

Is a process analysis technique that focuses on the customer and the producers interaction with the customer?

Is a process analysis technique that focuses on the customer and the producers interaction with the customer?

Is a rapid low cost production process that caters to constantly changing unique customer desires?

Is a rapid low cost production process that caters to constantly changing unique customer desires?

Which of these is a true statement about customer satisfaction for customer-centric companies?

Which of these is a true statement about customer satisfaction for customer-centric companies?

In which of the following steps of the selling process is a salesperson most likely to meet the customer for the first time?

In which of the following steps of the selling process is a salesperson most likely to meet the customer for the first time?

Which method of closing a sale encourages a customer to make a decision between two items?

Which method of closing a sale encourages a customer to make a decision between two items?

Which of the following is an accurate statement about customer relationship management software?

Which of the following is an accurate statement about customer relationship management software?

What type of research shows relationships or connectedness of two factors circumstances or agents called variables that affect the research?

What type of research shows relationships or connectedness of two factors circumstances or agents called variables that affect the research?

Which of the following are ways in which customer relationships are improved by effective cross

Which of the following are ways in which customer relationships are improved by effective cross

Is to seek information and relationships from the knowledge base and to provide answers predictions and suggestions the way a human expert would?

Is to seek information and relationships from the knowledge base and to provide answers predictions and suggestions the way a human expert would?

Stores all relevant information, data, rules, cases, and relationships that an expert system uses

Stores all relevant information, data, rules, cases, and relationships that an expert system uses

Capital is the economic or productive potential of strong, trusting, and cooperative relationships

Capital is the economic or productive potential of strong, trusting, and cooperative relationships

Which of the following is a measure of the percentage of customers who defect over a given period of time group of answer choices?

Which of the following is a measure of the percentage of customers who defect over a given period of time group of answer choices?

Assume a new customer arrived and the employee quickly decided that she or he was highly athletic

Assume a new customer arrived and the employee quickly decided that she or he was highly athletic

Imagine you are on the sales floor and see a guest who needs assistance how do you proceed

Imagine you are on the sales floor and see a guest who needs assistance how do you proceed

What is the organization style in which main points are organized according to their physical and geographic relationships?

What is the organization style in which main points are organized according to their physical and geographic relationships?

What is the totality of relationships that links us to other people and groups and through them to still other people and groups?

What is the totality of relationships that links us to other people and groups and through them to still other people and groups?

Which of the following terms refers to the way in which a society is organized and predictable relationships?

Which of the following terms refers to the way in which a society is organized and predictable relationships?

This kind of research is used to describe variables and examine relationships among variables

This kind of research is used to describe variables and examine relationships among variables

What principle of design is concerned with the size of relationships of parts of a composition to each other and to the whole?

What principle of design is concerned with the size of relationships of parts of a composition to each other and to the whole?

Which of the following is a strategy for enhancing customer participation in the service process

Which of the following is a strategy for enhancing customer participation in the service process

Examining naturally occurring relationships is the basic purpose of conducting ________ research.

Examining naturally occurring relationships is the basic purpose of conducting ________ research.

Which of the following terms means looking at relationships attempting to attribute causes and effects and basing conclusions on scientific evidence?

Which of the following terms means looking at relationships attempting to attribute causes and effects and basing conclusions on scientific evidence?

Creating a data model in excel is very similar to creating relationships between tables in access.

Creating a data model in excel is very similar to creating relationships between tables in access.

A potential customer, also known as a(n) , is the intended target of a promotional message.

A potential customer, also known as a(n) , is the intended target of a promotional message.

In a purely customer-centric environment, service measurement is typically in terms of which

In a purely customer-centric environment, service measurement is typically in terms of which

A customer’s email address would most likely be stored in which category of a customer profile?

What is an important reason for practicing good listening skills in a customer service environment

What is an important reason for practicing good listening skills in a customer service environment

In order to be the most successful in a customer service environment, service providers must _____.

In order to be the most successful in a customer service environment, service providers must _____.

What type of customer is outside your organization and expect you to provide services or products?

What type of customer is outside your organization and expect you to provide services or products?